Step
Procedure
1
To access the "Manage Own Account", simply click the MANAGE OWN ACCOUNT option on the "User Login screen".
or
Click the CHANGE PROFILE option at the top of each screen.
Note: The "JSE AD Web Portal screen" will be displayed.
2
Log in to the "JSE AD Web Portal".
3
Click the REQUEST PASSWORD RESET option.
4
Enter your user name in the UserName field.
5
Enter the image code in the field displayed.
Note: If you cannot read the code, you can click the GENERATE NEW IMAGE option or you can click the GET AUDIO CODE to listen to the code.
6
Click the REQUEST PASSWORD RESET button.
Note: The following message will be displayed: "Your temporary password has been emailed to you. Please go on the AD Self Service Portal and confirm your request".
IMPORTANT: If no email address has been defined for the user, the following error message will be displayed: "User does not have a valid email address". As such, no temporary password will be sent to the user.
7
You will need to confirm the temporary password and enter a new password once you have received an email from the JSE.
Note: Refer to the section "Confirm Password Reset".
